New and Existing Loan Questions

Below is a list of common loan questions that customers frequently ask –our intent is to offer answers and quick links for your convenience.

  1. I haven’t received a statement, how do I get information about my bill?

    Please contact Customer Service at (855) 703-7268 or

  2. You just bought my loan from another lender and I need to make my first payment.

    Please contact Customer Service at (855) 703-7268 or

  3. What options are there for making my payments?

    We provide several payment options for customers as follows:

    – Online payments thru our website:

    – Payments by phone 24/7 via the Automated Voice Response system (855) 703-7268

    – Payments by phone during business hours by speaking with a representative (855) 703-7268

    – Monthly re-occurring Auto draft (Customer Service or at

    – Western Union or Money Gram

    – Receipt of bill payments (most bank systems are automated electronically)

    – Check Money order Branch payments (if applicable)

    – Phone Ap MyLoanCare Mobile

  4. I have not received my tax statement for the previous year, how do I get it?

    Please contact Customer Service at (855) 703-7268

  5. My loan is with you and now I’d like to refinance, what’s the process?

    Please contact Impac Mortgage at (855) 979-3131

  6. I have not been able to reach anyone and I’m placed on hold forever it seems. How do I escalate my issue?

    Please contact one of our Customer Service Representative in Servicing Unit:
    Sterling Stringer (949) 456-8454
    Lilliana Perez (949) 456-8585



© 2019 Impac Mortgage Corp., Corporate Office located at 19500 Jamboree Rd., Irvine, CA 92612, 800-597-4101. NMLS #128231, AL #MC20787; AK #AK128231 AZ #BK-0910550; California Licensed by the Department of Business Oversight, under the California Residential Mortgage Lending Act #4131083; Colorado Regulated by the Division of Real Estate; Georgia Residential Mortgage #23673; Illinois Residential Mortgage Licensee; Kansas Mortgage Company License #MC.0025417; Licensed by the Mississippi Department of Banking and Consumer Finance; Nevada 2831 St. Rose Parkway, Suite 215, Henderson, NV 89052 702-589-4637; Licensed by the New Hampshire Banking Department; Licensed by the N.J. Department of Banking and Insurance; Impac Mortgage Corp. dba Excel Mortgage - NY Licensed Mortgage Banker—NYS Department of Financial Services; Ohio Mortgage Broker Act Mortgage Banker Exemption #MBMB.850196.000; OR #ML5014; PA #46178; Licensed by the Virginia State Corporation Commission #MC-5526; and WA #CL-128231. All applications are subject to underwriting guidelines and approval. Not all programs available in all areas. Other restrictions may apply. Also doing business in AR, CT, DC, FL, HI, ID, IN, IA, KY, LA, MD, MI, MN, MO, MT, NE, NC, ND, NM, OK, SC, SD, TN, TX, UT, VT, WV, and WI. NMLS Consumer Access - Equal Housing Lender
*Impac Mortgage Corp. is not licensed to conduct business in the following states: CT, DE, MA, MD, ME, NY and WY.

Website authorization by New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.

Reminder: Loan applications or inquiries will be addressed by Impac Mortgage Corp.’s CashCall Mortgage division.