Information for Existing Customers

Contact and Payment Information for Existing Customers:

Call Us Call Us 855-703-7268   |  Visit  MyLoanCare  Existing Account 24/7 Access.

Impac Mortgage Corp.
Unless you hear differently from our company, the payment for your new loan should be sent to:

Correspondence Payments (East Coast) Payments (West Coast)*
Customer Service Dept.
P.O. Box 8068
Virgina Beach, VA 23450
P.O. Box 37628
Philadelphia, PA 19101-0628
P.O. Box 60509
City of Industry, CA 91716-0509
Overnight Address Customer Service hours Customer Service/Payoffs
3637 Sentara Way,
Suite 303
Virgina Beach, VA 23452
8:00 AM – 10:00 PM, EST
Monday – Friday
8:00 AM – 3:00 PM, EST
on Saturday
Phone: 855-703-7291
FAX: 757-466-2822
Collections: 800-909-9525
Cashier FAX: 757-466-2829

*West Coast: AK, AZ, CA, CO, HI, ID, MT, MN, ND, NE, KS, OK, NV, OR, TX, UT, WA, WY
All other states are considered East Coast

Note: Please write the Impac Mortgage Corp. loan number on all checks and correspondence.

If you are looking to access your existing mortgage account with Impac Mortgage Corp., your best option is to go to and re-route to our 24/7 mortgage servicing website.


Important information about the Secondary Mortgage Market

New loans are frequently sold in the secondary marketplace which means that the servicing of your loan may be transferred to another company. Prior to transferring the servicing, you will receive a welcome letter from the new company, along with information regarding where to make your payments and other vital contact information.

The assignment, sale or transfer of the servicing of your mortgage loans does not affect any of the terms or conditions of the mortgage instrument, and is not a reflection on you or your credit. If your loan was escrowed at the time it closed with Impac Mortgage Corp., Amerihome Mortgage Corporation or Excel Mortgage Servicing, Inc., your new servicer will continue to have funds escrowed for taxes and insurance. Any escrow balances will be transferred to your new servicer.

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© 2019 Impac Mortgage Corp., Corporate Office located at 19500 Jamboree Rd., Irvine, CA 92612, 800-597-4101. NMLS #128231, AL #MC20787; AK #AK128231 AZ #BK-0910550; California Licensed by the Department of Business Oversight, under the California Residential Mortgage Lending Act #4131083; Colorado Regulated by the Division of Real Estate; Georgia Residential Mortgage #23673; Illinois Residential Mortgage Licensee; Kansas Mortgage Company License #MC.0025417; Licensed by the Mississippi Department of Banking and Consumer Finance; Nevada 2831 St. Rose Parkway, Suite 215, Henderson, NV 89052 702-589-4637; Licensed by the New Hampshire Banking Department; Licensed by the N.J. Department of Banking and Insurance; Impac Mortgage Corp. dba Excel Mortgage - NY Licensed Mortgage Banker—NYS Department of Financial Services; Ohio Mortgage Broker Act Mortgage Banker Exemption #MBMB.850196.000; OR #ML5014; PA #46178; Licensed by the Virginia State Corporation Commission #MC-5526; and WA #CL-128231. All applications are subject to underwriting guidelines and approval. Not all programs available in all areas. Other restrictions may apply. Also doing business in AR, CT, DC, FL, HI, ID, IN, IA, KY, LA, MD, MI, MN, MO, MT, NE, NC, ND, NM, OK, SC, SD, TN, TX, UT, VT, WV, and WI. NMLS Consumer Access - Equal Housing Lender
*Impac Mortgage Corp. is not licensed to conduct business in the following states: CT, DE, MA, MD, ME, NY and WY.

Website authorization by New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.

Reminder: Loan applications or inquiries will be addressed by Impac Mortgage Corp.’s CashCall Mortgage division.