19500 Jamboree Road, Irvine, CA 92614
Questions about your home loan?
Call our Master Servicing team at 855-703-7268
Complaints and Customer Communication
If you have a question, would like to report a problem or file a complaint, please contact our Borrower Satisfaction Representative at (866) 899-6644 or e-mail your complaint to
email@example.com. We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.
Complaints may be provided via mail to the following address:
Impac Mortgage Corp.
19500 Jamboree Rd.
Irvine, CA 92614
Qualified Written Request
To dispute an error relating to the servicing of your mortgage loan or to request information about the servicing of your mortgage loan, please provide written correspondence to:
Attn: Mortgage Resolution
P.O. Box 8068