Contact Us

Impac Mortgage Corp. Office Address:
19500 Jamboree Road, Irvine, CA 92614

Questions about your home loan?  Call our Master Servicing team at 855-703-7268


Complaints and Customer Communication

If you have a question, would like to report a problem or file a complaint, please contact our Borrower Satisfaction Representative at (866) 579-2960 or e-mail your complaint to mortgage.complaints@cashcallmortgage.com.

We will respond to all voicemail messages and e-mails as soon as possible – in most cases within 24 hours after your complaint has been reported.

Complaints may be provided via mail to the following address:

Impac Mortgage Corp.
Attn: Compliance
19500 Jamboree Rd.
Irvine, CA 92614

Qualified Written Request
To dispute an error relating to the servicing of your mortgage loan or to request information about the servicing of your mortgage loan, please provide written correspondence to:

IMPAC
Attn: Mortgage Resolution
P.O. Box 8068

 


Blog/Company News When to refinance your home loan Friday, December 11th, 2015 Refinancing your home means receiving a lower interest rate and a decrease in your monthly payment

Refinancing your mortgage means replacing your current loan with a new one. Read More »


See More News »

© 2017 Impac Mortgage Corp., Corporate Office located at 19500 Jamboree Rd., Irvine, CA 92612, 800-597-4101. NMLS #128231, AL #MC20787; AK #AK128231 AZ #BK-0910550; California Licensed by the Department of Business Oversight, under the California Residential Mortgage Lending Act #4131083; Colorado Regulated by the Division of Real Estate; Georgia Residential Mortgage #23673; Illinois Residential Mortgage Licensee; Kansas Mortgage Company License #MC.0025417; Licensed by the Mississippi Department of Banking and Consumer Finance; Nevada 2831 St. Rose Parkway, Suite 215, Henderson, NV 89052 702-589-4637; Licensed by the New Hampshire Banking Department; Licensed by the N.J. Department of Banking and Insurance; Impac Mortgage Corp. dba Excel Mortgage - NY Licensed Mortgage Banker—NYS Department of Financial Services; Ohio Mortgage Broker Act Mortgage Banker Exemption #MBMB.850196.000; OR #ML5014; PA #46178; Licensed by the Virginia State Corporation Commission #MC-5526; and WA #CL-128231. All applications are subject to underwriting guidelines and approval. Not all programs available in all areas. Other restrictions may apply. Also doing business in AR, CT, DC, FL, HI, ID, IN, IA, KY, LA, MD, MI, MN, MO, MT, NE, NC, ND, NM, OK, SC, SD, TN, TX, UT, VT, WV, and WI. NMLS Consumer Access - www.nmlsconsumeraccess.org. Equal Housing Lender
*Impac Mortgage Corp. is not licensed to conduct business in the following states: DE, MA, ME, RI and WY.

Website authorization by New York State Department of Financial Services is pending. Until this website is authorized, no mortgage loan applications for properties located in New York will be accepted through this site.

Reminder: Loan applications or inquiries will be addressed by Impac Mortgage Corp.’s CashCall Mortgage division.